Sustainability management

• Appointment of a member of staff to be responsible for the tasks relating to sustainability measures;
• Drawing up a sustainability mission statement which is publicly available on our website, communicated internally to all staff, and included in travel documents in the form of a brief reference;
• Drawing up a written sustainability policy that promotes responsible corporate governance – socially, culturally, economically and environmentally sustainable – and contributes to the continuous improvement of our employees’ working conditions;
• An analysis of the current state of our sustainable practices as a basis for continuous improvement;
• Assessing the sustainability performance of key suppliers and partners;
• Development of a sustainability action plan with defined objectives, specific measures, assigned responsibilities and set timetables.
• Monitoring and evaluating the implementation of sustainability policies, objectives and targets;
• Ensuring the company’s transparency regarding sustainability through public reporting and communication: To ensure transparency, we publish our mission statement on our website, report on our progress and actively involve staff and guests. At the same time, we are preparing to obtain Travelife certification to gain external recognition for our sustainable business practices.
• Ensuring that all staff are familiar with the sustainability policy and are committed to its implementation and improvement.

Internal Management: Environmental Protection

• Waste management: We strive to reduce waste and, where possible, avoid it altogether. A committed approach to waste management includes proper waste separation, which we carry out consistently to the best of our knowledge and belief. We reuse packaging material for parcels by collecting used cardboard boxes from neighboring businesses from the general paper waste, thereby conserving resources.
• Procurement: In the coming years, we will place an even greater focus on sustainable procurement. For office equipment and supplies, we prioritize environmentally friendly, reusable, recyclable and – where possible – second-hand products. To minimize packaging, we prefer to buy in bulk. Gifts for partner travel agencies and team members are fair trade, organic and – wherever possible – locally produced.
• Printed materials: We are consistently reducing our use of printed materials. Thanks to the development and use of our INNTOUR NaviApp, the need for printing will be reduced to a minimum in future. Wherever possible, we use recycled paper for all necessary printed materials. Our in-house printer is set to double-sided printing by default. Misprinted sheets are not simply thrown away but are used as ‘scrap paper’.  
  Invoices are no longer printed out but are processed exclusively digitally.
• Energy: We save energy in our day-to-day operations by switching off computers, lights and heating when they are not in use. When purchasing new equipment, we give preference to energy-efficient models.
• Means of transport: The entire INNTOUR active holidays office team travels to work exclusively by bicycle, on foot or by public transport. Company vehicles are properly maintained and serviced to reduce emissions and energy consumption. On our tours, we only use vehicles that do not exceed the average environmental impact.
• For our guests’ return journey, we recommend using the train or other forms of public transport. If this is not possible, we organize transport using our taxi minibuses in such a way that they are as full as possible, in order to reduce the number of journeys and energy consumption.

Internal Management – Social Affairs

4. Partner or supplier companies

We actively involve our key partner agencies, transport companies and hotels in our sustainability efforts, keep them informed about our sustainable practices and raise their awareness of how our sustainability efforts impact our products and services.

Customers

• We encourage our guests to travel to and from their holiday destination by train or other forms of public transport. We highlight this on our website, in our NaviApp and in our direct communications with guests.

• We are drawing up a code of conduct for cycling in the countryside to raise our guests’ awareness of environmentally responsible and safe behavior. The code will be published in our NaviApp so that all guests have access to it at all times. It includes the following recommendations:

o   ‚Follow the route mapped out for YOU‘ – – this will help you avoid potential hazards in unfamiliar terrain and prevent you from entering sensitive natural areas without giving it proper thought

o   ‚Treat natural resources with care‘ – act in a sustainable manner and show respect for the cultural environment you are visiting; avoid leaving rubbish behind

o   ‚the Golden Rule‘ - treat others as you would like them to treat you

o   ‚A cultural experience for all the senses‘ – see, smell, touch, hear and feel everything the surroundings have to offer